DTV Help Desk
Email: dtvhelp@c-s-d.org
“Are You Connected? Don’t Get Disconnected!”
CSD is working with the FCC regarding the switch to digital television
(DTV) taking place on Feb. 17, 2009. Our task is to get this message to
deaf, hard of hearing, deaf-blind and speech disabled consumers across
the country who may need assistance. CSD is launching the CSD-DTV Help
Center on February 9 specifically for these consumers to ask questions,
find out if they need a converter box or ask how to purchase and install
a converter box.
We need your help to spread the word!
CSD would like your assistance in communicating to people in your
community or to the people you serve on how to get more information
about the DTV switch. Here’s how:
1. Send a flyer to members of your community about the availability of
the CSD-DTV Help Center
2. Place a web banner on your local web site.
http://dtv.c-s-d.org/banners.html
3. Keep the CSD-DTV Help Center web site address and phone number handy
in case you get questions from people you work with or serve.
4. Watch how to install a converter box demonstration video in ASL,
English, Spanish and open captions on the web site.
5. Print informational documents from the web site to share with your
consumers and local community partners.
6. No Internet access? Call the DTV-Help Center for help.
Beginning February 9, the CSD-DTV Help Center will be available 7 days a
week, from 7 a.m. to 1 a.m. The CSD-DTV Help Center is like no other
across the United States—a fully-accessible Help Center whereby staff
will communicate with individuals one-on-one or with their families to
educate them about the DTV change, and troubleshooting issues as needed
to ensure a converter box is successfully obtained and installed. Deaf
and hard of hearing consumers will be offered a choice of communication
modes that fits their needs, whether it is by voice, videophone, TTY,
Instant Messaging, IP Relay, Voice Carry-Over Relay, Captioned
Telephone, Video Relay or Spanish Video Relay.
CSD appreciates your assistance to spread the word about the DTV
transition. By doing any of the activities suggested above, your
community will be provided access to the necessary information needed to
be able to continue watching their TV’s on February 17.
“Get Connected, not disconnected”
If you have further questions or need more information, please contact
me.
Best regards,
Lisa Wendt
CSD-DTV Outreach RepresentativeCSD DTV Help
Center Website: http://dtv.c-s-d.org Phone Numbers to Call in to the
Help Center:
TTY - 1-877-889-4273
Voice - 1-877-388-4968
VP100/200 - 1-866-351-1950 and 1-866401-3519 Dlink - dtv03.csd.tv,
dtv04.csdtv, dtv05.csd.tv, and dtv06.csd.tv AIM SN - dtvcsr07 or
dtvcsr008
http://www.c-s-d.org
Are You Connected to Digital TV? No? Contact the
DTV Help Center for assistance!
Voice: 1-877-DTV-4YOU
TTY: 1-877-TTY-4CSD
Email: DTVHELP@C-S-D.ORG
Website: http://DTV.C-S-D.ORG |
Memphis
Deaf Community
